So our windows and patio furniture have arrived wooo hooo………….now for the frustrating part!!! The invoice for the furniture was in my name, the invoice for Tropical Shipping was in Les’ name (same last name and address but that doesn’t matter) we can’t clear the furniture and windows without the names matching – Crate and Barrel can’t get into the system to change their invoice as it has been delivered and Tropical can’t change it as it has sailed and been delivered – you think it would be as simple as both showing up with ID but no – welcome to the islands.
The next frustrating event was that to clear Customs you must proved the Country Of Origin so they can determine if you need to pay tax – made in the USA = no tax, made anywhere else = yes tax, and that sounds simple enough right – well no !!! We have documentation that shows where all our purchases were manufactured, for example we have that the cushions are made from Sunbrella fabric, made in the USA and they are listed in a 4 page document provided by Crate and Barrel that shows the fabric and Country of Origin at the top and then lists all cushions in the collection……….not good enough. They want each SKU number listed separately with a description and made in the USA for each cushion…………..arrrgh !!!!! No way can I now call Crate and Barrel (I have already spoken to them twice re: the invoice name) and have a sales associate go through and list each SKU number and Country of Origin separately for all cushions, base furniture, table and chairs so I didn’t ……… Les did 🙂 I must say Crate and Barrel were very helpful and all was taken care of in the end and I must add the lady at Boynes (who is clearing our purchases) was also very helpful and I know was only doing her job and trying to make “clearing” easy on all of us. All’s well that ends well and the delivery is set for Monday.
Moving forward, when I arrived home Les had started to tear apart the downstairs room and his comment when pulling off the first board “wow what a simple house” so I think know a change of plan is about to happen – he is going to reframe in 2″x 6″ and *beef it all up* – you knew it wasn’t going to be as simple as install new windows and just reinstall drywall didn’t you.